Returns

We strive to please our customers. However, if you are not satisfied with your purchase, you may return it for a full refund. We regret that we are unable to refund any original shipping charges that you paid unless the return was a result of our error.

Please note: We can process returns, exchanges and refunds only for items purchased on the biocarelabs.com website.

1. Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries or assume responsibility for lost return shipments. The buyer is solely responsible for paying all return shipping costs unless the return is a result of our error. It is recommended that you ship your return via an insured service such as those offered by United Parcel Service (UPS), Unites States Postal Service (USPS), Federal Express, etc.
   
   
2. Before making a return, please send an email to our Customer Service Department at order@biocarelabs.com within 5 days of receipt of your shipment. Include your order number and the reason you want to return the item(s).
   
   
3. A Customer Service representative will reply to your message and issue a Return Merchandise Authorization number, (RMA).
   
   
4. Returns will not be accepted without prior authorization and must be accompanied by a copy of the Order Summary & Invoice. You must return the merchandise within ten (10) calendar days after the RMA number is issued. If the merchandise is not delivered to our warehouse within the authorized time period, the RMA will be canceled.
   
   
5. We recommend that you pack your return item in the original shipping carton. Otherwise, pack your return in a sturdy, well-padded box to prevent damage in transit.
   
   
6. Affix a shipping label to the outside of the carton, clearly printing your return name and address in the upper left corner, and our address in the center section of the label.

Your Return Authorization Number must be clearly printed below our address.

Attn: Returns Department
BIOCARE LABS, INC
14800 McKinley Ave, Suite B
Posen IL 60469, USA
708-496-8657

Once we have received and processed the returned item(s), you will receive an email notification. You can expect your refund to be processed within 14 business days of our receiving your return. It will be credited to the same credit card used for your original purchase. Depending on the financial institution, it may take two to three billing cycles for the credit to appear on your statement.